![]() ![]() ![]() If customers ever feel that they are in physical danger, they should call 9-1-1.Īlthough impostors continue to target utility customers, UUAS members and partners said they have succeeded in taking nearly 9,400 scam telephone numbers out of operation.Ĭopyright 2020 WAVE 3 News. Warranty 10 yrs on Heat Exchanger/ 5 years on Parts/ 2 Year on Labor. The utility should be contacted immediately at the number on the most recent monthly bill or on the utility’s official website, not the phone number the scammer provides. EX38CTP is a quick, flexible installed, ductless, propane gas, direct vent wall furnace from Rinnai the perfect heating solution that seeks out cold spots and within seconds begins to gently heat the room or space for maximum comfort. If customers suspect someone is trying to scam them, they should hang up, delete the email, or shut the door.Utilities will never notify of a disconnection in one hour or less. Customers with past due accounts receive multiple advanced notices, typically by mail and in their regular monthly bill. ![]() If someone threatens immediate service interruption, customers should be aware.Utility companies do not specify how customers should make a bill payment and always offer a variety of ways to pay a bill, including online payments, phone payments, automatic bank drafts, mail, or in person. Customers should never purchase a prepaid card to avoid service interruption.Duke Energy will apply refunds as a credit to customers' accounts and will not contact customers to verify personal information by phone, email or in person in order to mail a check. Personal information - During the COVID-19 crisis, criminals are promising to mail refund checks for overpayments on their accounts if they can confirm their personal data, including birthdays and, in some cases, Social Security numbers.However, customers can make payments on Duke Energy’s mobile app available in the Apple App Store for iOS and the Google Play Store for Android. Duke Energy currently does not accept payments through the Cash App, Venmo or Zelle apps. More recently, customers have also been instructed to send a payment through a mobile app. The impostor asks for the prepaid card’s number, which grants instant access to the card’s funds. Request for prepaid card or payment through certain mobile apps - Customers are instructed to pay with a prepaid debit card.Requesting for immediate payment - Scammers might instruct a customer to purchase a prepaid card, cryptocurrency, or to send funds via a mobile app to make a bill payment.Threatening to disconnect service - Scammers may aggressively tell a customer their utility bill is past due, and service will be disconnected-usually within an hour-if a payment is not made. ![]()
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